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Swindon SUCCESS Service

SUCCESS Service

On 1st February 2018, Medvivo took over responsibility for supporting primary care by delivering the Swindon Urgent Care Centre and Expedited Surgery Scheme (SUCCESS) and Children and Young Person's Clinic (CYP). 

The SUCCESS service, along with the Swindon GP out of hours service, was provided on an interim basis. On 1st April 2019, Medvivo was successful in their bid to deliver a new Swindon Out of Hours, Extended Access to Primary Care and Enhanced Services Contract. 

Chief Executive Liz Rugg commented:

"This is a fantastic opportunity for us to work closely with our clinical teams and primary care to ensure these services reach their potential in providing outstanding care to the patients of Swindon.”

SUCCESS Clinics

The SUCCESS clinics run during fixed hours, seven days a week, and are currently based in Moredon Medical Centre and Taw Hill Medical PracticeThe clinics are facilitated by both GPs and Nurse Practitioners, who are supported by a Clinical Leadership Team headed up by Medvivo's Medical Director, Dr Sue Lavelle.

Appointments to the clinics are made by any Swindon-based GP surgery when their patient (adult, children or young person) has an ailment or condition that needs to be seen more urgently than a routine appointment which their surgery cannot accommodate until a later date. 

The clinicians are supported by a team of receptionists at the clinics, and the Integrated Urgent Care team at the main office, to coordinate the patient's appointment, arrival at the clinic and ensure, where appropriate, relevant information is communicated between the clinic and the patient's GP surgery. 

Clinics are by appointment only, and any walk-in patients will be redirected to contact their own GP, NHS111 or 999, in the case of emergency.

Feedback from patients is extremely positive, particularly in relation to being able to access services when GP surgeries are busy.

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Feedback about our services is important to us. You can either get in touch with us by calling 0800 6444 20 (Monday-Friday 8am-6pm), email info@medvivo.com or write to us at Medvivo Group Ltd, Fox Talbot House, Greenways Business Park, Bellinger Close, Chippenham SN15 1BN

Alternatively, there is an online feedback survey which is available at: https://www.surveymonkey.co.uk/r/medvivo-OOH-feedback

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