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  • We welcome feedback and encourage you to get in touch whether you would like to compliment our service, make a complaint or join our patient participation group. Please use the form below and we look forward to hearing from you.

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Cover image of Complaints LeafletRead more about how you can help us continue to develop and improve our services with your comments, complaints and compliments.

If you prefer to feedback to us directly you (or someone else on your behalf, e.g. as a relative, carer or friend) please call 0800 6444 200 or write to: 

Medvivo Group Ltd.
Fox Talbot House
Greenways Business Park
SN15 1BN

Advocacy Services:

seAp Wiltshire

A local, free and independent advocacy service is also available to help you make a complaint about any aspect of your NHS care or treatment.

Tel: 0300 343 5733
Text: 80800 keyword SEAP

Healthwatch Swindon

Independent advice, help and support to those wishing to make a formal complaint about the NHS.

Address: Swindon Advice and Support Centre, Sanford House, Sanford Street, Swindon SN1 1QH
Tel: 01793 497777

seAp Bath and North East Somerset:

Tel: 0300 013 4762


A Patient Advice and Liaison Service (PALS) is available if you need to turn to someone for help  or advice in confidence about the care provided.


Tel: 0300 123 2103


Tel: 0300 200 8844

Bath and North East Somerset

Tel: 0300 013 4762

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