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Our Executive Management Team 

Liz Rugg - Chief Executive and Chair  

Liz RuggLiz has worked in a variety of clinical and managerial roles within Medvivo. She began her career as a Physiotherapist and joined Access to Care in 2008. Initially employed as an Access to Care Clinician, Liz dealt with referrals from health care professionals. Liz soon progressed to Clinical Lead with responsibility for the SPA team, including the GP Out of Hours service. She led on the implementation of the Pathways computer system, and was key in transforming the out of hours service following the introduction of the 111 service.

Liz was promoted to Associate Director in 2013 and subsequently to Director of Urgent & Intermediate Care in 2015. Her responsibilities include service design and development, workforce and capacity planning, performance management and governance. Working closely with Commissioners, Liz developed Medvivo’s unique Urgent Care @ Home scheme and has since expanded this to include palliative patients. The values of the NHS Constitution are always at the forefront of her service development plans and designs.

The passion and commitment Liz has for this business means she was the ideal choice to take over as Managing Director in February 2018. Liz took up the combined role of Chief Executive and Chair in March 2020.

Michelle Reader - Chief Operating Officer

Michelle ReaderMichelle has worked in a variety of clinical and managerial roles within a number of healthcare settings. She began her career as a registered mental health nurse and qualified as an Ambulance Paramedic in 1995.

Michelle came to work in Wiltshire in 2007 when she led on the development, facilitation, co-ordination and performance management of the Bath, Swindon and Wiltshire Urgent Care Network and its work programme across health and social care. Accountable to the Executive Commissioning Leads, she worked with many organisations to transcend traditional boundaries, helping to identify commissioning priorities for urgent care development.

Michelle is committed to improving patient care and is a Specialist Advisor for the Care Quality Commission. She is responsible for developing frameworks, processes and systems to ensure that Medvivo continues to provide person-centred effective, safe and equitable services of the highest quality. Michelle expertly led the mobilisation of the new BaNES, Swindon and Wiltshire Integrated Urgent Care Service.

Carole Williams - Director of Nursing

Carole WilliamsCarole is the Director of Nursing for Medvivo having joined the company in 2009 as an Associate Director.

She gained acute adult and orthopaedic nursing experience prior to qualifying as a District Nurse in 1985. Carole worked clinically in community and primary care settings for over 25 years; advancing the role of the Community Nurse.

She has experience of integrating care delivery across primary, community and social care environments including care homes and seeks to work with patient, carer and voluntary groups to improve care pathways.

Her role is to support the continual professional development of nursing and high quality care delivery by a compassionate, highly competent and caring workforce. Carole supports a flexible workforce which seeks opportunities to integrate and cross traditional boundaries. She works closely with the Medical Director, Dr Sue Lavelle, to create an environment where excellent clinical care can flourish.

Dr Sue Lavelle - Medical Director

Dr Sue LavelleSue previously worked as a partner for five years at Merchiston Surgery, Swindon, and then worked as a locum GP in other Swindon practices before she moved to Jubilee Field Surgery in 2008, where she worked for 10 years as a salaried GP.

In 2008 we welcomed Sue to Medvivo as a sessional GP where she soon took on additional responsibilities, such as becoming a Clinical Supervisor for GP registrars.

In May 2018, Medvivo began to deliver the Integrated Urgent Care contract for Wiltshire, Swindon and Bath and North East Somerset and Sue soon became a key member of the Senior GP Clinical Navigator Team and a year later, she became the GP Clinical Lead for Swindon and six months later joined the Medvivo Executive Team as Medical Director.



Simon Lucas - Chief Information Officer

Simon LucasSimon is the Director of IM&T for the Medvivo Group and initially joined Wiltshire Medical Services in January 2012. Simon’s career in IM&T began within the private sector, deploying and supporting systems used within national distribution centres throughout the UK. Simon then joined the NHS in 1998 as a Desktop Support Technician and over 14 years progressed to Head of IT Operations. During the 14 years spent within healthcare information technology Simon has accumulated a wealth of strategic and operational system knowledge which has shaped current IM&T service delivery.

Simon is responsible for the seamless delivery of IM&T throughout the Medvivo Group which includes all infrastructure components, telephony solutions, operational systems implementation and support, integration and system interoperability, informatics and reporting. Ensuring operational and back-office systems are designed and supported to support rapidly expanding service delivery.

As well as the technical element described above, Simon is an accredited ISO 27001 Lead Implementer and responsible for Information Governance and Data Protection throughout the Medvivo Group.

Nicky Wood - HR Director

Nicky WoodNicky has worked in HR for approximately 20 years. She has worked in both the public and private sector in a variety of senior HR management roles. More recently she has worked as a change management expert specialising in mergers, restructurings and reorganisations for a wide variety of clients throughout the UK. This has given her exposure to many different types of organisations and the challenges that face them.

Nicky joined Medvivo in July 2012 as she was interested in the diverse mix of staff and the HR challenges facing the organisation as it continues to grow and develop.

In addition to her professional role at Medvivo she is also employed by the Ministry of Justice as a lay part-time Judge and hears employment tribunals across the South West of England. In 2018 Nicky became a Fellow of the Chartered Institute of Personnel and Development.

Katie Pearce - Finance Director 

Robert BrownKatie started her accountancy studies in 2006, gaining the Association of Accounting Technicians qualification two years later in 2008. At this time she also started in her first finance role as Company Accountant for a small manufacturing company, whilst also studying for the Association of Chartered Certified Accountants which she qualified from in 2011.

During the 10 years since she started her finance career she has worked in a variety of sectors from SME manufacturing companies through to Dyson and also a short spell in an accountancy practice.

Katie joined Medvivo in April 2015 as the Finance Manager and was promoted to Director of Finance in March 2018. After joining Doctorlink in 2019, Katie returned in January 2021 to lead both Medvivo and Doctorlink's Finance Team. Her responsibilities include management reporting, statutory accounts and audit as well as budgeting, forecasting, and supporting budget holders across the business.

 

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