Our commitment to measuring and improving services

We are committed to measuring and improving the quality of the services we provide. In order to secure continuous improvement and demonstrate accountability, we have embedded the fundamental objectives of performance measurement within organisational culture. This ensures that the process does not become an end in itself.

We measure our performance in a number of ways:

• Workforce
• Clinical Quality and Effectiveness
• Patient Experience
• Patient Access 

Read our latest Quality Account 2021-2022 (3mb) for information about our achievements in relation to effectiveness, safety and experience which demonstrate our commitment to providing consistent, evidence-based, high quality care to those who use our services. Previous years reports are also available, Quality Account 2020-2021 (3mb), Quality Account 2019-2020 (2mb) and Quality Account 2018-2019 (5mb).

We believe in being transparent and accountable about the care and treatment we provide. We are proud to promote our achievements, but also want to be open about what we could do better. Our local commissioners set targets to measure our performance. We also set our own priorities and objectives so that we can develop our service and improve the care given to patients. We consistently meet and exceed all of our key performance indicators.

You can also find out what we have been doing in response to feedback we receive from patients, service users and the general community on our "You Said, We Did" page.

If you have feedback you'd like to share with us, please Contact Us - call 0800 6444 200, email info@medvivo.com or write to Medvivo Group Ltd, Fox Talbot House, Greenways Business Park, Chippenham, Wiltshire SN15 1BN.