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Outstanding CQC Rating Retained

16th April 2019

The Care Quality Commission has rated the quality of care being provided by Medvivo as Outstanding following a comprehensive inspection in January this year.

This is a fantastic achievement, made all the more significant as it is the second consecutive Outstanding rating, which is unheard of previously in the UK. Medvivo provides integrated urgent care and out of hours services across the counties of Bath and North East Somerset, Swindon and Wiltshire.

The overall ratings are shown below:CQC ratings

A full report based on the evidence gathered throughout the inspection has been published and can be accessed on the CQC website.

Specific areas singled out include:

  • Clear vision and person-centred approach
  • Strong governance processes
  • Well-coordinated patient care
  • Best in class safeguarding
  • A “unique commitment” to public and patient engagement
  • Rigorous monitoring of performance
  • Exemplary use of data to support the whole health economy

Managing Director, Liz Rugg, is immensely proud of the Medvivo team and comments: "This rating is recognition of the hard work and dedication demonstrated by Medvivo personnel in their provision of care services to the residents of BaNES, Swindon and Wiltshire.

To receive this second consecutive rating is a fantastic achievement, and testament to everyone's commitment here to patient care."

The report highlights several areas of outstanding practice:

Working collaboratively with external stakeholders

"The provider worked collaboratively with external stakeholders on a range of initiatives to improve access to care and patient experience for those who were vulnerable, had a disability or were from a minority group. An example of this was use of the Streetlink homelessness App and delivering care for refugees being repatriated to the UK."

Innovative approaches to providing integrated patient-centred care

"For example, the provider delivered an Urgent Care @Home service. The service ensured an integrated rapid health and social care response for service users in a health or social care crisis in their own home to avoid inappropriate admissions and expedite hospital discharges. This had not only improved patient outcomes but it has also supported the whole system in terms of increased capacity and financial savings."

A strong emphasis on staff wellbeing

"The interventions initiated by the provider had led to a decrease in turnover of over 6% in the last 12 months. Examples of initiatives taken were a Health and Wellbeing Charter developed with staff, the introduction of Mental Health First Aiders, resilience workshops and self-awareness campaigns."

For further information please contact Medvivo by calling 0800 6444200 or alternatively please email or use our feedback form.

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