Access to Care
Access to Care (AtC)
Access to Care (ATC) is Medvivo’s Single Point of Access (SPA) service for Wiltshire only. The service has been commissioned by the Wiltshire Clinical Commissioning Group.
The service involves coordinating care delivery and managing patients through the healthcare system using a team that includes nurses, paramedics, occupational therapists and assistant practitioners.
As a remote clinical assessment service, the team helps to prevent acute hospital admissions and expedites discharges, while also providing support for referring the patient to community health teams.
Between the hours of 8am - 9pm (Monday to Friday) and 8am - 6pm (Saturday, Sunday and bank holidays) the integrated care hub is fully manned by dedicated ATC clinical staff. Outside these core hours the service is provided by Medvivo’s Out of Hours clinical staff.
Admission Avoidance
The SPA plays a pivotal role in identifying pathways to ensure that patients are treated in the most appropriate location thereby avoiding unnecessary acute hospital admission. In doing so the SPA acts as an interface between health and social care providers.
Although the term ’admission avoidance’ is often used it is important to remember all of us have a duty to try and make sure that wherever possible, patients are treated within their own homes or as near to them as practicable.
Access to Care (AtC) Case Management
One of the primary purposes of the Single Point of Access is to act as a referral and coordination mechanism working collaboratively with community health services, community hospitals, voluntary services and social care services, ensuring the patient receives the right care by the right service at the right time. It is far more than a simple signposting service; the clinical staff assess the needs of each patient and plan the management of each case in detail before sending it to the most appropriate agency.
Referrals are accepted by Health Care Professionals only, using the following methods:
Telephone 0300 111 5818 / Email mg.referralaccesstocare@nhs.net
If you'd like to join our team call us on
0800 6444 200 or check our website...
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