about us banner


Our Executive Management Team 

Andrew Gardner - Executive Chairman

Andrew Gardner

Andrew started his career in the IT sector where he worked in large multi-national corporations. This took him all over the world, but seeking a better work-life balance, he took the decision to work in a smaller UK organisation.

The new company won a major customer - NHS Direct and this gave Andrew his first insight into the NHS. He then realised that changes in the GP contract would drive a new market for Out of Hours Service providers. So in 2004 he led the creation of a joint venture between a GP Co-op and an IT service provider, which could provide Out of Hours services.

Harmoni was established as a commercial organisation and grew from a turnover of £12m in 2006 to £100m in 2012 becoming the largest independent sector provider of Primary Care services to the NHS, treating eight million patients in the UK each year. Throughout its growth Andrew maintained an ethos of high quality with a vision to “treat patients as family”. Harmoni was sold to Care UK in 2012.

Andrew joined Appello, an organisation delivering traditional Telecare services, in 2013. He led the business to deliver a more integrated wellbeing proposal to their elderly customers – covering the 4 e’s – eating, exercise, emotions and environment. He was appointed Chairman of the TSA (the Telecare Services Association) in 2014 and held this position until June 2017.

Andrew joined Medvivo in November 2015 as Chief Executive Officer to build an integrated health and care organisation which puts the patient at the centre and can deliver prevention, self-management and high quality care. In June 2017, Andrew became Executive Chairman of Medvivo Group, as well as fulfilling this role within DoctorLink and Expert24; two sister companies promoting the digital future of healthcare.

Dr Jamie Brosch - Medical Director

Jamie BroschJamie was a GP Principal for 20 years, formerly combining this with his role as Medical Director of Wiltshire Medical Services, (the forerunner to Medvivo). He resigned his partnership in General Practice in 2014 to focus on his role within Medvivo. He continues, however, to do clinical sessions in order to maintain full medical registration, including GP locums, fracture clinics (as a GPSI Orthopaedics) and Out of Hours shifts.

His role within Medvivo includes the normal clinical governance, recruitment, training and risk management roles expected of a Medical Director, particularly within the ‘Urgent Care’ arm of the business. There is also a key strategic and marketing role within the evolving Assistive Technology field. Medvivo’s USP is its clinical infrastructure, so it is vital that clinicians within the executive team are highly visible to commissioners, customers and opinion makers.

As well as Urgent Care and Assistive Technology, he has a particular interest in Musculoskeletal Medicine and Mental Health.

Ben Lloyd - Managing Director

Ben Lloyd

Ben has spent most of his career working in the healthcare sector in a range of finance, business development and operational roles. He is experienced at leading large scale transformation projects within individual organisations and across wider health systems. He is a strong advocate of the need to change the way health services are commissioned and provided and has a particular interest in how effective use of technology may transform delivery models, saving resources downstream and ensuring long term system sustainability. Ben has an interest in international healthcare and has spent time studying how other health and social care systems operate around the world.

Ben joined Medvivo in April 2015 as Chief Operating Officer. He has operational responsibility across all service lines, and for growing and repositioning the organisation as the healthcare market develops.

Ben joined Medvivo in 2015 as Chief Operating Officer. His role included leading the finance function and negotiating commercial contracts, as well as ensuring operational resilience. In June 2017, Ben was appointed as Medvivo's Managing Director; with a wider responsibility for the company's operational activities. Ben also ensures that company strategy is focussed on growth and being at the forefront of the developing healthcare market.

Prior to joining Medvivo, Ben was Finance Director and Deputy Chief Executive at Portsmouth Hospital and previously to that Head of Business Development for Circle. Ben’s career has spanned many senior roles across very different organisations ranging from Finance and Performance Director at Regional SHA level, Finance and Turnaround Director at a large Teaching Hospital to Managing Consultant within an advisory firm.

Liz Rugg - Director of Operations

Liz RuggLiz has worked in a variety of clinical and managerial roles within Medvivo. She began her career as a Physiotherapist and joined Access to Care in 2008. Initially employed as an Access to Care Clinician, Liz dealt with referrals from health care professionals. Liz soon progressed to Clinical Lead with responsibility for the SPA team, including the GP Out of Hours service. She led on the implementation of the Pathways computer system, and was key in transforming the out of hours service following the introduction of the 111 service.

Liz was promoted to Associate Director in 2013 and subsequently to Director of Urgent & Intermediate Care in 2015. Her responsibilities include service design and development, workforce and capacity planning, performance management and governance. Working closely with Commissioners, Liz developed Medvivo’s unique Urgent Care @ Home scheme and has since expanded this to include palliative patients. The values of the NHS Constitution are always at the forefront of her service development plans and designs.

Michelle Reader - Director of Quality & Business Development

Michelle ReaderMichelle has worked in a variety of clinical and managerial roles within a number of healthcare settings. She began her career as a registered mental health nurse and qualified as an Ambulance Paramedic in 1995.

Michelle came to work in Wiltshire in 2007 when she led on the development, facilitation, co-ordination and performance management of the Bath, Swindon and Wiltshire Urgent Care Network and its work programme across health and social care. Accountable to the Executive Commissioning Leads, she worked with many organisations to transcend traditional boundaries, helping to identify commissioning priorities for urgent care development.

Michelle is committed to improving patient care. In her current role, she is responsible for developing frameworks, processes and systems to ensure that Medvivo continues to provide person-centred effective, safe and equitable services of the highest quality. Michelle also leads Medvivo’s Business Development plans and is a Specialist Advisor for the Care Quality Commission.

Carole Williams - Director of Nursing

Carole WilliamsCarole is the Director of Nursing for Medvivo having joined the company in 2009 as an Associate Director.

She gained acute adult and orthopaedic nursing experience prior to qualifying as a District Nurse in 1985. Carole worked clinically in community and primary care settings for over 25 years; advancing the role of the Community Nurse.

She has experience of integrating care delivery across primary, community and social care environments including care homes and seeks to work with patient, carer and voluntary groups to improve care pathways.

Her role is to support the continual professional development of nursing and high quality care delivery by a compassionate, highly competent and caring workforce. Carole supports a flexible workforce which seeks opportunities to integrate and cross traditional boundaries. She works closely with the Medical Director, Jamie Brosch, to create an environment where excellent clinical care can flourish.

Simon Lucas - Chief Information Officer

Simon LucasSimon is the Director of IM&T for the Medvivo Group and initially joined Wiltshire Medical Services in January 2012. Simon’s career in IM&T began within the private sector, deploying and supporting systems used within national distribution centres throughout the UK. Simon then joined the NHS in 1998 as a Desktop Support Technician and over 14 years progressed to Head of IT Operations. During the 14 years spent within healthcare information technology Simon has accumulated a wealth of strategic and operational system knowledge which has shaped current IM&T service delivery.

Simon is responsible for the seamless delivery of IM&T throughout the Medvivo Group which includes all infrastructure components, telephony solutions, operational systems implementation and support, integration and system interoperability, informatics and reporting. Ensuring operational and back-office systems are designed and supported to support rapidly expanding service delivery.

As well as the technical element described above, Simon is an accredited ISO 27001 Lead Implementer and responsible for Information Governance and Data Protection throughout the Medvivo Group.

Nicky Wood - HR Director

Nicky WoodNicky has worked in HR for approximately 20 years. She has worked in both the public and private sector in a variety of senior HR management roles. More recently she has worked as a change management expert specialising in mergers, restructurings and reorganisations for a wide variety of clients throughout the UK. This has given her exposure to many different types of organisations and the challenges that face them.

Nicky joined Medvivo in July 2012 as she was interested in the diverse mix of staff and the HR challenges facing the organisation as it continues to grow and develop.

In addition to her professional role at Medvivo she is also employed by the Ministry of Justice as a lay part-time Judge and hears employment tribunals across the South West of England.


Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.