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GP Out of Hours

GP Out Of Hours Service 

Background

GP and patientWe provide GP out of hours services to patients who are registered with a Wiltshire GP and are within the county.

We were founded by two local GPs in 2004 and have been delivering services across Wiltshire ever since. Our Urgent Care Contract describes a vision to deliver responsive, streamlined and integrated urgent care services ensuring people are managed by the right service, first time.

We are commissioned to deliver Out of Hours (OOH) Primary Medical and Dental Services

Calls are passed to us from NHS 111, usually with a disposition assigned and our experienced team action an appropriate response which may include an appointment at one of 6 Primary Care Centres across Wiltshire, a home visit by an experienced clinician or self-care advice.

Call handling and triage of dental calls is undertaken by NHS 111. Responsibility for treatment rests with us and is provided through formal subcontracting arrangements with the Great Western Hospitals NHS Foundation Trust. Dental Access Clinics are available at various sites across the county.

We also provide a Healthcare Professional Telephone Line which enables direct access to our service.

Our Clinical Leadership Team

Doctor's carThe importance of clinical leadership in setting the direction of an organisation, developing its culture, ensuring the delivery of high quality person-centred care and maintaining effective governance is well documented. Our Executive Management Team includes clinicians from a wide variety of backgrounds, general practice, nursing, the ambulance service and the allied health professions. These roles provide clinical leadership to the workforce. In addition, each area of service delivery has its own Clinical Lead with responsibility for the day-to-day management of their team. This ensures that we maintain high clinical standards whilst facilitating the development of each member of each team.

 

Our OOH Team

We have a large, highly skilled multidisciplinary team which prides itself on delivering an outstanding service to our patients and their families. We use a combination of GPs and Nurse Practitioners to deliver our face-to-face OOH service. Most of our GPs are local, working in daytime practice in Wiltshire and its neighbouring counties. Our Nurse Practitioners all have advanced clinical assessment, diagnostic and prescribing skills in addition to many of the practical skills often required during an OOH consultation.

Accessing our Service

To contact the GP Out of Hours Service please dial 111.111 logo

How will your call be answered? 

When you first get through to the NHS 111 Service, you will be assessed by a call advisor.

Opening Times 

Weekdays: 18.30 to 08.00
Weekends: 18.30 Friday - 08.00 Monday
Bank Holidays: 18.30 previous evening – 08.00 on the next working day after the bank holiday

 

 

Primary Care Centre Locations:

Please note that attending a Primary Care Centre is by appointment only. We are not able to provide a ‘walk-in service’.

Not all primary care centres (PCCs) are open at all times, so please do not attend PCCs without a pre-arranged booking.

  • Chippenham Community Hospital
  • Trowbridge Community Hospital
  • Devizes Community Hospital
  • Warminster Community Hospital
  • Savernake Community Hospital
  • Salisbury Hospital

The Area We Cover

GP Out of Hours cover is provided throughout Wiltshire. We serve a population of approximately 480,000.

The following surgeries are covered by our service:

  • Adcroft
  • Avon Valley
  • Barcroft Medical Centre
  • Bemerton Heath
  • Beversbrook
  • Bourne Valley
  • Box
  • Bradford Road Medical Centre
  • Bradford-on-Avon Health Centre
  • Bratton Surgery
  • Burbage
  • Castle Practice
  • Cherry Orchard
  • Courtyard
  • Cricklade
  • Cross Plains
  • Downton
  • Endless Street
  • Giffords
  • Harcourt Medical Centre
  • Hathaway
  • Hindon
  • Jubilee Fields
  • Lansdowne
  • Lodge
  • Lovemead Group Practice
  • Ludgershall Health Centre
  • Malmesbury Primary Care Centre
  • Market Lavington
  • Marlborough Medical Practice
  • Mere
  • Millstream Medical Centre
  • New Court
  • Northlands
  • Old Orchard
  • Old School House
  • Patford House
  • Pewsey
  • Porch
  • Purton
  • Ramsbury
  • Rowden
  • Salisbury Medical Practice
  • Silton
  • Smallbrook
  • Southbroom
  • Spa Medical Centre
  • Spring Orchard
  • St Ann Street
  • St Damian’s
  • St James Street
  • St Margaret’s
  • St Melor House
  • Sutton Benger
  • The Avenue
  • Three Shires
  • Three Swans
  • Till Orchard
  • Tinkers Lane
  • Tisbury
  • Tolsey
  • White Horse Health Centre
  • Whiteparish
  • Widbrook

 

If you'd like to join our team call us on
0800 6444 200 or check our website...

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