Proud to Care in Wiltshire
22nd August 2017
The work of our mobile carers is vital when it comes to providing help at home, whether that’s for care, support or reassurance at all times of the day or night.
We have a team of carers that respond to alerts that our alarm monitoring centre receive. These alerts may be triggered by a fall, flood, fire, equipment failure, medication prompt, palliative care or a call for help or reassurance.
Not all our mobile carers have a background in care work. What they do all have in common is the willingness to learn, an understanding of care and an eagerness to do the best they can for the patient they visit.
Feedback we have received from service users in the past call them “fairy godmothers” and “guardian angels”. And when you speak to the team, the compassion and care that comes across really emphasises how they put the patient at the heart of their role.
Chloe explains a little about the role: “As a responder and mobile carer, we primarily respond to calls into our telecare alarm monitoring centre. We might also be called out to help with personal care, reassurance, medication prompting, palliative care or where we haven’t been able to make contact with the patient. In addition to this, we support patients through our Urgent Care @ Home service where short term domiciliary care is needed.”
With his background in nursing, Stuart was more than ready to join the team and enjoys the variety of the role where “rarely two days, or even two call outs, are the same.” He enjoys the caring side of the role, but adds: “I find the support we can give to the unpaid carers the most rewarding. These carers are family members who we can sometimes spend as much time with as we do the actual patient. This is a particularly important aspect of supporting patients who are having end of life care.”
Team leader and care assessor Sam, encapsulates the role perfectly by explaining “the role covers pretty much everything from opening someone’s curtains to holding their hand as they take their last breath in this world. The role is so rewarding, you know you are making a real difference to people’s lives. That gives me great job satisfaction. Although I have a background and qualifications in care work, you don’t have to have this to join the team. If you are willing to learn and have a good understanding of what’s involved when it comes to caring for people, then we provide all the training and development you need to enjoy a rewarding career in care with us.”
We support the Proud to Care Wiltshire scheme; our team of mobile carers are proud of the difference they make to people’s lives and embrace the opportunities to develop their career. By working with community and medical teams, there is a growing opportunity to improve care services to meet the changing needs of patients. As a career choice, this is one that is as exciting as it is rewarding, and it will continue to develop for years to come.
Read more about “My job as a Mobile Carer”
Find out about Mobile Carer jobs
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