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Partners for Better Care in the South

6th December 2016

Last week we launched our new Mobile Telecare service at an event hosted in our Medvivo Careline office in Dorchester. It was an invitation-only event for organisations and partnerships in the Dorset area to talk about how we are enhancing our telecare service by working in partnership with two key organisations.

Our traditional Careline service is a 24-hour personal emergency monitoring service that is available every day of the year. With an installed lifeline unit, which plugs into the telephone socket and links to a pendant that can be hung around the neck or on the wrist, customers can have complete peace of mind that help is available as soon as a trigger or sensor raises an alarm while in the home.

About Oysta Pearl+

With Oysta Technology, that lifeline goes mobile to give users continued peace of mind and support both inside and outside the home. When you're unwell or are perhaps more vulnerable due to learning or physical disabilities, it is frustrating to feel that you are confined to your house and have to rely on family, friends or carers to take you out. Your independence can feel like it's disappearing before your eyes, leaving you more isolated and increasingly frustrated.

The Oysta Pearl+ is like a mobile phone that combines the traditional lifeline package you'd have in a home with mobile technology. Wearing it around your neck or clipped to your clothing, means our call advisors can be contacted, or can contact the user, at the earliest signs of a problem - whether because of a fall, leaving a predefined safety zone or just for reassurance, the device opens up a dialogue with our call advisors who can despatch help whether or not the location is known thanks to the internal GPS tracking function.

As we expand our services and introduce mobile telecare into our packages, we were keen to develop our partnership with Care South who provide residential and home care services across the south of England. 

About Care South

Care South provides care and support to a range of people who need a helping hand in their daily lives, including those with dementia. Their services help people avoid lengthy hospital stays, speeding up discharges and preventing re-admissions; as well as providing practical personalised support to help individuals in their homes.

Working together, we are now offering respite and reablement support packages to people across Dorset with a combination of telecare and personal care services to help with daily living activities and other practical tasks:

Reablement Support

This package is suitable for anyone who needs access to professional care. This may be following a short stay in hospital or after a period of illness where there may not be a support network of friends or family who live locally.

Respite Support

Whether a professional carer or someone who is informally caring for a friend or family member, this package provides support should a pre-arranged break be needed and ensures adequate cover is in place during their absence.

This package also caters for emergency situations where care cannot be provided due to an unprecedented crisis. 

All aspects of these packages were presented at the launch event along with a full demonstration of the Mobile Telecare service. Our thanks to everyone who attended and to Oysta Technology and Care South for their continued support to help everyone in the south of England lead safe and secure lives.

In December 2019, Appello, the UK’s largest telecare monitoring provider, successfully acquired Medvivo Careline Ltd, the telecare and out of hours call monitoring service from Medvivo Group. Find out more at

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