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An introduction to Medvivo!

When you start a new job, it can be a daunting prospect to get to know the business and the services it provides. At Medvivo, we pride ourselves on making new members of staff feel as welcome as possible and encourage everyone to attend our "Welcome to Medvivo Induction Days."

The main aim of these events is to provide a full introduction to all areas of the business and get to know colleagues. 

Medvivo has been involved in medical service provision since 2004, as Wiltshire Medical Services. Here is a brief overview as to exactly what we do and the services we provide, including a timeline of our history.

Medvivo history infographic

GP Out of Hours

This service is provided for every person registered with one of Wiltshire's 57 GP Practices or currently within Wiltshire's borders (excluding Swindon). Cases are received electronically from the NHS 111 service or direct via calls to our 24/7 Health Care Professional telephone number. Assessment and treatment can be provided over the phone or we can arrange an appointment at one our 6 primary care centres or a home visit by one of our clinicians.

We treat between 1,200 and 2,000 patients a week.

Access to Care

For the Wiltshire area, our Access to Care team acts as a referral mechanism into the Integrated Community Teams, Community Hospitals, Intermediate Care Beds and a range of other services. Each case is carefully managed in great detail before handing over to the receiving service. This ensures patients are treated in the most appropriate locations avoiding unnecessary admissions into hospital or facilitating their return home. 

We are also jointly commissioned by the Wiltshire Clinical Commissioning Group and Wiltshire Council to deliver an integrated rapid health and social care response service, Urgent Care @ Home.

The service has a 90% success rate in either avoiding admissions or facilitating discharge for those receiving support.


In December 2019, Appello, the UK’s largest telecare monitoring provider, successfully acquired Medvivo Careline Ltd, the telecare and out of hours call monitoring service from Medvivo Group. Find out more at  

Responder Service

Working in conjunction with our Telecare and Access to Care teams, our mobile carers provide a response service 24/7 across our bases in Salisbury, Trowbridge, Chippenham and Bexley. The team also supports the Ambulance Service by attending non-injury falls and delivers elements of the Urgent Care @ Home service.


We're acutely aware of the pressure and demands faced by General Practice. We've drawn on our experience to develop and launch a new product that combines an online solution with clinical services that will benefit both GPs and patients.

Our business is dynamic and incredibly rewarding. If you are passionate about health and social care, you might be interested in working for us. Take a look at our latest job vacancies and maybe one day in the near future we will welcome you to Medvivo. 


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