banner image pink

GP Out of Hours

GP Out Of Hours Service 

Background

GP and patientWe provide GP out of hours services to patients who are registered with a GP within the Bath and North East Somerset, Swindon and Wiltshire clinicial commissioning areas.

Founded by two local GPs in 2004, we have been delivering clinical services ever since. Our Integrated Urgent Care service describes a vision to deliver responsive, streamlined and patient-centred services ensuring people are managed by the right service, first time.

Commissioned to deliver Out of Hours (OOH) Primary Medical and Dental Services (triage only), calls are passed to us from NHS 111, usually with a disposition assigned. Our experienced team actions an appropriate response which may include an appointment at one of 10 Primary Care Centres across the area, a home visit by an experienced clinician or self-care advice.

Call handling and triage of dental calls is undertaken by NHS 111. Responsibility for treatment rests with us and is provided through our partnership with Vocare South West

 

Our Clinical Leadership Team

Doctor's carThe importance of clinical leadership in setting the direction of an organisation, developing its culture, ensuring the delivery of high quality person-centred care and maintaining effective governance is well documented.

Our Executive Management Team includes clinicians from a wide variety of backgrounds, general practice, nursing, the ambulance service and the allied health professions. These roles provide clinical leadership to the workforce.

In addition, each area of service delivery has its own Clinical Lead with responsibility for the day-to-day management of their team. This ensures that we maintain high clinical standards whilst facilitating the development of each member of each team.

 

Our OOH Team

We have a large, highly skilled multidisciplinary team which prides itself on delivering an outstanding service to our patients and their families. We use a combination of GP, Advanced Nurse Practitioners and Prescribing Pharmacists to deliver our face-to-face OOH service.

Most of our GPs are local, working in daytime practice in Bath and North East Somerset, Swindon or Wiltshire and its neighbouring counties. Our Advanced Nurse Practitioners all have advanced clinical assessment, diagnostic and prescribing skills in addition to many of the practical skills often required during an OOH consultation.

Accessing our Service

To contact the GP Out of Hours Service please dial 111.111 logo

How will your call be answered? 

When you first get through to the NHS 111 Service, you will be assessed by a call advisor.

Opening Times 

Weekdays: 18.30 to 08.00
Weekends: 18.30 Friday - 08.00 Monday
Bank Holidays: 18.30 previous evening – 08.00 on the next working day after the bank holiday

 

 

Primary Care Centre Locations:

Please note that attending a Primary Care Centre is by appointment only. We are not able to provide a ‘walk-in service’.

Not all primary care centres (PCCs) are open at all times, so please do not attend PCCs without a pre-arranged booking.

  • Chippenham Community Hospital
  • Devizes Community Hospital
  • Moredon Medical Centre, Swindon
  • Paulton Memorial Hospital
  • Royal United Hospital bath
  • Savernake Community Hospital
  • Salisbury Hospital
  • Swindon Health Centre
  • Trowbridge Community Hospital
  • Warminster Community Hospital

If you would like to provide feedback about any aspect of our service, please complete our online form.

If you'd like to join our team call us on
0800 6444 200 or check our website...

Related News from Medvivo

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.