At our public engagement event, several patients identified that it would be reassuring for them to have some information following a home visit. We have taken this on board and produced an information card, which the visiting clinician leaves following each home visit.
This card also enables patients to provide feedback about the service they received by completing the detachable feedback and returning it in the prepaid envelope provided.
We often get compliments for our staff, however occasionally a patient will not be aware of the name of the clinician who treated them and will request this information.
To ensure that this information is readily available to patients at the time of their interaction, we have purchased name badges for all of our clinical and patient facing staff. This includes all clinicians, receptionists, drivers and our response team.
Find out more about why we're supporting the #hellomynameis campaign.
We have always had a telephone translation service. However we acknowledge that this was not clearly advertised to patients on their arrival to our bases. We have now created a leaflet which explains that we offer a translation service in seven of the most commonly spoken languages across Wiltshire.
In addition to this, all of the languages available on our translation service are listed in both the English and the corresponding language within the leaflet, enabling patients to select their language easily by showing the clinician which translation service to request.
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