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Our Telecare Services

What is Telecare?

Lady using the telecare helpline Living at home is so much easier when you know that help is at hand whenever you need it. We strive to provide services that enable our customers to live independently within their own homes for as long as possible.

Telecare allows remote monitoring of real-time emergencies and lifestyle changes over time to manage the risks associated with independent living. A basic telecare package consists of a simple alarm unit. The alarm unit is a discreet box which works alongside the telephone and links to a pendant that can be worn around the neck or wrist and allows access to our monitoring service.


Lady wearing a wrist pendantWhen pressed, any time of day or night, the call is answered by our highly skilled call advisors who automatically know who is calling, where they live and who they would like us to contact in the event of an emergency.

There are a range of additional sensors available that can monitor environmental risks around the home like smoke, floods and gas. They also monitor personal risks like falls or fits, and not being able to leave home easily in an emergency. These sensors operate along with the alarm unit to send an alert to the call centre. Medvivo call advisors will contact emergency services or arrange an appropriate response. This gives customers, their relatives and carers, peace of mind that care and support is available 24 hours a day, every day of the year.


Services designed to support those who need a little extra help to lead safe, secure and independent lives in their own homes.

Medvivo is an innovative provider of remote care services. Our service differs from traditional alarm-response centres as it is integrated into our broader Health and Care delivery environment. Telecare advisors work alongside our clinical advisors and offer levels of support and response that ensure vulnerable people of all ages are offered the reassurance that help is at hand at any time.

More traditional arrangements such as out of hours telephone call handling, lone worker support and care plan stewardship are also delivered from our 24/7/365 monitoring centres based in Wiltshire and Dorset.

Our technical infrastructure supports and delivers products and services that are both digital and broadband based. Our software platforms are designed to accommodate existing and future equipment and we embrace the changes in today’s Technology Enabled Care Services (TECS) market which offers so many opportunities to deliver better care more effectively.

For further details please call 03000 111 247.

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