We provide GP Out of Hours Services for every person registered with a GP in Wiltshire
We were founded by two local GPs in 2004 and have been delivering services across Wiltshire ever since. Our Urgent Care Contract describes a vision to deliver responsive, streamlined and integrated urgent care services ensuring people are managed by the right service, first time.
We are commissioned to deliver Out of Hours (OOH) Primary Medical and Dental Services
Calls are passed to us from NHS 111, usually with a disposition assigned and our experienced team action an appropriate response which may include an appointment at one of 6 Primary Care Centres across Wiltshire, a home visit by an experienced clinician or self-care advice.
Call handling and triage of dental calls is undertaken by NHS 111. Responsibility for treatment rests with us and is provided through formal subcontracting arrangements with the Great Western Hospitals NHS Foundation Trust. Dental Access Clinics are available at various sites across the county.
We also provide a Healthcare Professional Telephone Line which enables direct access to our service.
Our Clinical Leadership Team
The importance of clinical leadership in setting the direction of an organisation, developing its culture, ensuring the delivery of high quality person-centred care and maintaining effective governance is well documented. Our Executive Management Team includes clinicians from a wide variety of backgrounds, general practice, nursing, the ambulance service and the allied health professions. These roles provide clinical leadership to the workforce. In addition, each area of service delivery has its own Clinical Lead with responsibility for the day-to-day management of their team. This ensures that we maintain high clinical standards whilst facilitating the development of each member of each team.
Our OOH Team
We have a large, highly skilled multidisciplinary team which prides itself on delivering an outstanding service to our patients and their families. We use a combination of GPs and Nurse Practitioners to deliver our face-to-face OOH service. Most of our GPs are local, working in daytime practice in Wiltshire and its neighbouring counties. Our Nurse Practitioners all have advanced clinical assessment, diagnostic and prescribing skills in addition to many of the practical skills often required during an OOH consultation.
Accessing our Service
To contact the GP Out of Hours Service please dial 111
How will your call be answered?
When you first get through to the NHS 111 Service, you will be assessed by a call advisor.
Opening Times & Primary Care Centre Locations
18.30 to 08.00
18.30 Friday - 08.00 Monday
18.30 Previous evening – 08.00 on the next working day after the bank holiday
Primary Care Centre Locations:
Please note that attending a Primary Care Centre is by appointment only. We are not able to provide a ‘walk-in service’.
Not all primary care centres (PCCs) are open at all times, so please do not attend PCCs without a pre-arranged booking.
Chippenham Community Hospital
Trowbridge Community Hospital
Devizes Community Hospital
Warminster Community Hospital
Savernake Community Hospital
The Area We Cover
GP Out of Hours cover is provided throughout Wiltshire. We serve a population of approximately 480,000.
The following surgeries are covered by our service: